Solander
A signed promise, on every copy.
Every seller signs this pledge on every listing. It is deliberately measurable, so a buyer knows exactly what was promised and a dispute can be weighed against it: dispatch within the stated window, arrive in the condition described, packed to the Standard, tracked and insured. Solander never touches the money — the pledge is enforced by the buyer’s PayPal Goods & Services protection and by the seller’s public record.
The dispatch window
- The seller commits, on each listing, to a handling window — the number of business days within which the copy will be dispatched after the buyer's Goods & Services payment clears. The window is shown on the listing before the buyer claims.
- Dispatch means the parcel is lodged with the carrier and a tracking number is shared with the buyer through Solander. A label bought but not lodged is not dispatch.
- If the seller cannot meet the window, they must say so before it lapses and offer the buyer a full, no-fault refund through PayPal Goods & Services. Silence past the window is a breach.
Condition is locked
- The copy must arrive in the condition described: the per-component grades, the disclosed flaws, the designation, and the photographs on the listing are the contract. The copy is locked to that record from the moment it is claimed.
- If the copy that arrives does not match — an undisclosed flaw, a wrong designation, a downgraded enclosure — the buyer opens a Goods & Services 'significantly not as described' case and is protected by PayPal's buyer programme.
- Disclosure is always safe. A flaw photographed and named on the listing is never a breach; the same flaw discovered on arrival is.
Packed to the Standard
- The copy is packed to the published Solander Packing Standard — rigid double-box, archival inner wrap, immobilised enclosure, declared to full value, photographed before the label goes on.
- The before-label photographs are the seller's protection as much as the buyer's: they are written into the copy's registry and settle the question of who damaged what.
Tracked, insured, declared honestly
- Every pledged shipment is tracked and insured to the full settled value. Under-declaration to save on postage or customs voids the insurance and is fraud — it is forbidden here.
- On international lanes the seller declares, on the customs form, the same figure they actually settled at, and completes any sender-side preclearance. Buyers see the lane's timeline, cost and import tax before they buy.
What a breach means
- Solander is non-custodial and never holds the money — so enforcement runs on two rails that the buyer controls: the PayPal Goods & Services case (refund or chargeback), and the seller's record on Solander.
- A breach — late dispatch, a condition mismatch, a packing failure that causes damage — is recorded against the seller's on-time and condition-accuracy figures, which every buyer can read on the seller's profile. Repeated breaches cost a seller the Packs-to-Standard mark and, ultimately, the ability to list.
- The pledge is a floor, not a ceiling. A seller is free to dispatch faster, over-pack, or refund more generously — and the best of them do.
The pledge works alongside the Solander Packing Standard and the buyer’s Goods & Services protection. A private preview — demonstration data; no shipment here is real.